Delivery times are expressed in approximative days, based on working days and under normal circumstances. Transit times may be affected by causes beyond patanegraonline’s control. They may be delayed between one and two days during Christmas, Easter or August. Exceptional situations such as strikes, extreme weather conditions, blockade of borders, etc. are not taken into account.
- Orders may be returned if there is any mistake, if their consumption conditions are poor or if it does not suit the product offered.
- In order to return products, contact us by phone or contact form, specifying the order number, which product (s) you want to return and the problem found.
Due to quality conditions, our products may present the weight variations expressed below:
If you have placed an order but it has not been sent yet, you can request a refund by using the contact form or by phone (0034) 910 052 157.
- If the order has already been sent, the refund will be made after discounting the cost of shipping and return.
- Refunds will be made using the same payment method with which the purchase was made.
- Any refund of an order that has already been delivered, must meet the return conditions.